Digital Queueing aims at addressing the challenging issue of congestion in waiting lines and creating a more friendly and convenient waiting process. Through the system, visitors are frequently informed about the length of the queue, the current number of those been served and the remaining time.
The system integrates a web-based clerk application through which designated employees give priority to the next person in line, send messages on how to spend their waiting time and cancel unused tickets. The customer web-based application enables the issuance of e-tickets with the use of QR codes. Through its User Interface, the application provides the average waiting time, the number of people in line, interesting information on how customers can spend their waiting time or any other information. When integrated with the Digital Signage Software – Screens, Lines provides important information regarding queues, and integrated with Touch Screen Devices –Kiosks, can be used to print tickets. The system is managed through OpteHub platform.
The system is very beneficial in facilities where people queue up to be serviced, such as retail stores, public bodies and malls.
The system includes a web-based mobile application to inform users about their seat in a queue, the average waiting time, and other relevant information.
Fully customizable e-tickets are displayed on the web-based mobile app interface.
The system can support multiple lines that correspond to different services.
The system provides important insights regarding queues, such as average service time per queue and number of people in line. Statistics are displayed on OpteHub with Power BI charts.
Data regarding queues can be displayed on digital signage screens.
Optechain’s Digital Queuing Solution ensures smooth, priority-based customer service regardless of the field of application. The Queueing Management System – Lines reduces waiting times, optimizes service and changes the way we perceive queues! Multiple service lines are addressed at once, customer satisfaction increases, the customer experience journey is elevated along with the customers’ loyalty! All elements of the system are developed to offer an immersive and friendly user experience for both customers and employees.
